livedon.com - Don Ehrhardt's Resume

Thirteen years of experience in systems analysis, design, and IT skills, starting when I was 14 years old as the first young person to work at University of Mississippi Medical Center’s Information Technology Department. Strong background in user training, end user systems support, documentation, and troubleshooting. Experience in major programming languages, operating hardware and software. Recently I have been the Assistant IT Manager for a twelve store region in Yellowstone National Park with Delaware North Companies Inc. and Operations Manager for Utah Transportation Group's companies in Montana, and I am currently Network Systems Administrator for Sungard Higher Education in Cleveland, Mississippi.

RECENT EMPLOYMENT

Delta State University – Office of Information Technology 9/07-11/07

Student Technology Consultant

• Work study job while finishing my last semester at Delta state providing end-user and network support for the Delta State campus. Responsibilities included troubleshooting software and hardware issues via phone and in person, documenting cases through the web-based Sungard-Collegis HDO system, assisting in pc deployments throughout campus, setting up audio visual equipment, assisting with wiring and cabling and working with the campus switchboard.

Utah Transportation Group 9/06-4/07

Yellowstone Operations Manager

• Oversaw business operations for Utah Transportation Group's Yellowstone businesses which included Yellowstone Taxi, Bundu Basher Tours, a vacation rental property, an apartment complex and a restaurant and Internet cafe. Included extensive written and verbal communication with the owner, manager, and accountant of the company, customers and vendors.

Delaware North Companies, Inc. 3/06-9/06

I.T. Assistant

• Assisted our I.T. Manager with managing the Corporate WAN/LAN/Wi-Fi environment, hardware and software support and services, Cisco VoIP phones, and Retail Point-Of-Sale terminals across a twelve-store area in Yellowstone National Park.

Data Processing

• Created and filed receiving vouchers for all twelve stores grocery invoices in our retail system, Retail Pro Merchant Addition. Retail Assistant

• Worked as a liaison between the store management for our twelve stores in Yellowstone National Park, the vendor companies that we do business with and our Buyer/Merchandise Manager at our headquarter offices in West Yellowstone, Montana.

Sit-In Store Manager

• Acted as temporary store manager for our Roosevelt Store. Attended registers, verified cash drawers, times, and end of day sales amounts for employees.

Freelance Technician, Consultant & Web Developer 8/05-3/06

Freelance IT work for Jackson area businesses and individuals; most recent clients:

• ERA Real Estate Professionals, Jackson/ Ridgeland office (Systems Architecture consulting, PC troubleshooting)

• ERA Real Estate Professionals, Byram office (Wireless networking, cross platform print sharing)

• Lenoir Jewelers, Clinton (Critical operating system and software troubleshooting, security)

• Several Jackson area Realtor’s (PC troubleshooting, wireless configurations)

• Young Up and Coming Professionals, Web Committee member (Web design committee working with Garner Media Inc. for www.yups.ms, Metro Jackson Chamber of Commerce)

EDS Inc. 8/05-3/06

Information Systems Administrator

• Wireless networking, PC troubleshooting and repair, Security

• Purchasing of systems hardware: Laptops, networking, communication devices.

SYSTEMS PROFICIENCY

Hardware

Most major broadband routers switches hubs and patch panels, Wi-Fi, CAT-5 cable making and testing, backbone signal amplifiers, x86-x Clones, Network experience: Thin-net, Ethernet, Token-ring, Frame Relay.

Programming Languages (new to old)

Visual Basic,VB script, JAVA, JavaScript, HTML, Pascal, QBasic, Basic, Atari-Basic

Software

Microsoft Windows (all versions), MS-DOS, Linux: (Red Hat, Knoppix, Slackware, Backtrack2, Ubuntu, and others), Microsoft Office Suite(All Applications), Proxy tools, FTP clients, Antivirus: (Norton, McAfee, Avast, Trend Micro), Adware/Spyware/Malware Removal Tools: (Ad-Aware, Spybot Search and Destroy, Microsoft Antispyware Beta, HijackThis, PC Tools – Spyware Doctor, Webroot Spy Sweeper, CWS Shredder), Zone Alarm, Corel Draw, Adobe Photoshop, Flash: (Macromedia Flash, Swish, Trendy Flash Site Builder, Trendy Flash Intro Builder), Ghost, and various partition managers, GoToMyPC, GoToMeeting.

EDUCATION

B.B.A, Bachelor Business Administration/Computer Information Systems 11/07

Delta State University, Cleveland, Mississippi

SCHOLARSHIPS

• Student Government Scholarship

• Dorm Scholarship (DSU Athletic Department)

LEADERSHIP AND ACTIVITIES

Volunteer:

• Volunteer for the Red Cross of America following Hurricane Katrina (Mississippi Katrina Operations Headquarters) One of three people working for Red Cross Staffing at Mississippi Headquarters involving volunteer check-in and processing, staff funding, and any staffing issues. Also managed housing for approximately three hundred Red Cross volunteers at any one time, from all over the world.

• Lighthouse Projects Make a Difference Day for 3 years

• DSU Campus Clean-up for 3 years

• DSU Spring Fest Organizer and staff

• Muscular Dystrophy Association for 3 years

• City of Cleveland, Ms (Memorial Day 04)

• Coordinator for DSU Tsunami Relief Aid with other Mississippi Public Colleges

• DSU had the largest number of donations of any college in the state.

Leadership positions held

-President/Chairman College Republicans

• During my three years as President, membership went from 14 to over 300 people, activity and campaign involvement flourished.

• We reestablished a national charter

• Drafted a new constitution

• Worked on many local, state, and national campaigns

-Technology & Advancement Chairman – DSU Student Government Association – Executive Cabinet

• Designed and implemented systems for communication, collaboration, and streamlined operations while effectively extending the SGA’s mission to Delta State University Students.

• Webmaster & List serve administrator

• Founded a project to create and implement a campus-wide Delta State television station and media kiosks.

-Student Senator – DSU Student Government Association

• Drafted several bills for the student body covering issues such as student parking, student safety at sporting events, and the creation of an executive cabinet position on cafeteria improvement.

-Parliamentarian – DSU chapter of Association of Information Technology Professionals

-Secretary – Kappa Alpha Order, Delta Beta Chapter pledge class 2002

-Webmaster and List serve Administrator – Kappa Alpha Order, Delta Beta Chapter

-Intern: Haley Barbour for Governor

• Campaigning in the Delta area, Updated Bolivar county voter rolls, performed performance analysis and statistics reports for the campaign, intern list serve author and administrator.

-Group Leader for five Mississippi Colleges on the last Presidential Campaign – Florida

-Governor’s Page – Governor Kirk Fordice

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